Widgent vs Crisp
Crisp is a live-chat tool for support teams. Widgent is an AI agent embedded inside your product that can actually do things — call your APIs, look up data, take actions.
Try Widgent free →- Tool-calling — call any API
- Bring your own LLM key
- One script tag embed
- From $0 / month
- Rule-based bots, no tool-calling
- Crisp controls the AI model
- Built for CS teams
- Limited free; Pro from €25/mo
Why developers choose Widgent
Programmable agents, not chat buttons
Crisp gives you a chat widget and a basic bot builder. Widgent gives you an AI agent that can call your APIs, look up records, update state, and navigate your UI — all from a single tool manifest.
Your key. Your bill. Your model.
Crisp charges per seat and controls which AI model runs. With Widgent, you supply your OpenAI, Anthropic, or Gemini key — you choose the model, you see the costs directly on your provider invoice.
Built for developers, not CS managers
Widgent is configured in code. Tool-calling, identity, RAG, streaming — everything is wired through a JavaScript API your engineers control. No shared inbox, no ticketing, no support team required.
Headless mode
Don't want a chat bubble? Widgent's headless embed lets you build completely custom UI while Widgent handles all the AI infrastructure behind the scenes. Crisp has no equivalent.
Feature comparison
| Feature | Widgent | Crisp |
|---|---|---|
| Primary use case | AI agent inside your product | Live chat / customer support |
| Real tool-calling | ✓ Call any API or function | ✗ Rule-based bots only |
| Bring your own LLM key | ✓ OpenAI · Anthropic · Gemini | ✗ Crisp controls the LLM |
| Zero token markup | ✓ You pay your provider directly | ✗ Per-agent / per-seat fees |
| Embed type | Script tag (5 minutes) | Crisp chat box only |
| User identity (JWT) | ✓ Signed per-user JWT | ⚠ Basic visitor tracking |
| Conversation history | ✓ Built-in | ✓ Built-in |
| Embed types | Bubble · Sidebar · Popup · Inline · Headless | Bubble only |
| RAG (knowledge base) | ✓ Upload docs, auto-chunked | ⚠ Basic help articles (Crisp Docs) |
| Model flexibility | ✓ Any OpenAI, Anthropic, Gemini, OpenRouter model | ✗ Locked to Crisp AI |
| Pricing | From $0 (platform fee only) | Free tier limited; Pro from €25/mo |
| Target user | Developers / SaaS teams | Support teams / startup founders |
Ship your AI agent today
Free tier. No credit card. One script tag.