Terms of Service

By accessing or using Widgent ("Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

1. Description of Service

Widgent is a developer platform that enables SaaS teams to embed AI agent widgets into their web applications. Customers configure agents via a dashboard and receive a JavaScript snippet for integration. The Service routes LLM requests to third-party providers (OpenAI, Anthropic, Google, OpenRouter) using API keys supplied by the customer.

2. Accounts

You must provide accurate information when registering. You are responsible for maintaining the confidentiality of your credentials. You agree to notify us immediately of any unauthorized use of your account.

You must be at least 18 years of age (or the age of legal majority in your jurisdiction) to create an account.

3. API Keys and Third-Party Services

You retain full ownership of your LLM API keys. By storing a key in Widgent, you authorize us to encrypt and use it solely to route requests on your behalf. We do not use your API keys for any purpose other than executing requests you initiate.

You are responsible for compliance with the terms of service of any LLM provider whose key you use. Widgent is not responsible for costs, rate limits, or policy violations incurred through your provider account.

4. Acceptable Use

You agree not to use the Service to:

• Generate content that is illegal, harmful, or violates any third party's rights
• Distribute malware or attempt to compromise system security
• Circumvent rate limits or access controls
• Resell access to the Service without written permission
• Use the Service in a way that violates your LLM provider's terms of service

5. Intellectual Property

Widgent retains all rights to the platform, widget code, and documentation. You retain all rights to your content, configuration, system prompts, and data. You grant us a limited license to process your data solely to provide the Service.

6. Privacy

Your use of the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference.

7. Fees and Billing

Free tier usage is provided at no charge. Paid plans are billed monthly in advance. All fees are non-refundable except where required by law. We reserve the right to change pricing with 30 days' notice.

8. Termination

You may cancel your account at any time from the dashboard. We may suspend or terminate your account for material breach of these Terms, with or without notice. Upon termination, your data will be deleted within 30 days.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee the accuracy, reliability, or availability of responses generated by LLMs. AI-generated content may be incorrect or misleading. You are responsible for validating outputs before acting on them.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WIDGENT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE THREE MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

11. Governing Law

These Terms are governed by and construed in accordance with applicable law. Disputes shall be resolved through binding arbitration, except that either party may seek injunctive relief in a court of competent jurisdiction.

12. Changes to Terms

We may revise these Terms at any time. Material changes will be notified by email or prominent dashboard notice at least 15 days before taking effect. Continued use after the effective date constitutes acceptance.

13. Contact

Questions about these Terms? Email us at [email protected].